// Work

Things built.
Things shaped.

Some of this we made ourselves. Some of it we guided into existence for others. All of it was finished in the places no one thinks to look.

// Selected Work

Work shaped
for others.

A few stories from the work I've shaped — moments where clarity, care, and collaboration helped turn complex problems into something steadier and more human.

Product 2022

The Giftcards.com Gift Card

Giftcards.com offered hundreds of branded gift cards — a huge selection that often left shoppers overwhelmed. Multi-brand "swap" cards existed, but the redemption experience was even more confusing: separate sites, limited brands, no way to combine balances.

Working across product, engineering, design, and operations, I helped shape a cleaner solution: a single card that worked across almost everything on the site. No special portals. No extra steps. Recipients could finally combine it with their own payment method — unlocking upsell opportunities and a genuinely smoother experience.

A gift card that finally felt intuitive, honest, and aligned with how people actually shop.

Platform 2020

WebCart 2.0

Before 2020, WebCart was a small add-on module for independent retailers. Then the world shifted. Practically overnight, online ordering became a lifeline — and our user base grew tenfold.

I helped guide the transformation into WebCart 2.0: growing the team, embracing Agile, rebuilding the platform with a modern design and stronger accessibility. A major part of that work was re-architecting deployments from fragile manual builds into a scalable, wizard-driven system any retailer could run with confidence.

Built quickly, but not carelessly. Shaped by urgency, grounded in empathy, strengthened by the voices of the people who needed it most.